A October statement from the White House included a sentiment that I particularly liked: “If passengers are charged a fee by an airline for their checked baggage, they should expect to receive that baggage in a timely manner.”
On the one hand, duh! On the other hand, you mean that’s not already happening?
Well, it isn’t. So in October the U.S. Department of Transportation announced its intention to institute a rule that would require airlines “to refund baggage fees when a passenger’s luggage is substantially delayed.” A public comment period on these proposed changes is open until January 17.
Read the rest of the story on my Forbes Seat 1A site.