12 Resolutions The Air Travel Industry Should Make (But Probably Won’t) – Forbes.com

Resolution #10: Welcome tired travelers with speedy, friendly service.

When travel writers dream, it’s often of a better world for travelers. Sure enough, this New Year’s morning, I awoke from a blissful reverie that all the stakeholders in the air travel industry got together and made 12 resolutions for 2012. Here’s that list, to the best of my recollection…

Read all about it on my Forbes Seat 1A blog.